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Frequently Asked Questions
Coastshop wants your shopping experience with us to be enjoyable and easy. We have put together some Frequently Asked Questions and Answers to help make shopping at our online shop easy. If you have any further questions, please contact us.
Questions
1.The
prices on your site are in Australian dollars. Can you tell me how much I
will be paying in my own currency?
2. What payment methods do you accept?
3.How secure are my credit card details?
4.What happens if no-one is home when my order is delivered?
5.I gave you the wrong address for an order I placed. Can you
resend it?
6.What happens if you are out of stock of a product I ordered?
7.What is your policy for the return or exchange of products?
8.When I checkout, how do I calculate dleivery costs
9.What do you do with the personal details that I provide?
Answers
1. The prices on your site are in Australian dollars.
Can you tell me how much I will be paying in my own currency? Top
We charge your credit card in Australian dollars. Your bank will convert this to your local currency when they process the charge at their end. As the exchange rate varies daily we cannot give you an exact amount, however, the following currency converter will provide you with a reasonable estimate of the cost.
We accept major credit cards including Visa, MasterCard, Bankcard using the Commonwealth Bank merchant credit card processing service. You can also pay via Direct Deposit, Cheque or Money Order. For more information, go to our Payment Options
3. How secure are my credit card details? Top
Your card details are encrypted using SSL encryption technology which is the
same security used by many banks. The secure server software, Secure Socket
Layers (SSL) is among the best available for secure commerce transactions.
When exchanging personal data such as your credit card number, your name,
email address, etc., this data is encrypted so that it is incomprehensible
when sent across the Internet. When you purchase online, credit card purchases
are generally protected against fraud by law, and your liability is limited.
4. What happens if no-one is home when my order is
delivered? Top
As a guide only, our couriers attempt to deliver to business and home addresses
between 9am and 5pm, Monday to Friday. Unfortunately, we are unable give a
guaranteed time of delivery. If no-one is home to accept the delivery, the
courier may leave the goods with a trusted person (if authorised by you) if
it is safe to do so or a card will be left asking the recipient to contact
the courier to arrange re-delivery. Re-delivery may incur an additional fee
of $15 if goods are returned to CoastShop becuse they could not be delivered.
We recommend that you enter a delivery address where someone will be available
between the hours of 9am and 5pm on the delivery day.
5. I gave you the wrong address for an order I placed.
Can you resend it? Top
It is your obligation to provide us with the correct delivery address details
at the time of ordering. Should you enter the wrong address, we are not obliged
to re-deliver the order to the correct address at our expense. Any additional
delivery charge will be paid by the customer for re-delivery when the address
given on the original order is incorrect.
6. What happens if you are out of stock of a product
I ordered? Top
Where an item is not available, due to circumstances beyond our control, we
will give you a full refund if product can not be obtained within 7 days.
If we cannot fill your order within our usual time frame we will contact you
immediately.
7. What is your policy for the return or exchange
of products?
Top
Goods that are received in a condition that is not acceptable (e.g.damaged or spoiled or DOA) can be returned to Coastshop if the recipient/customer contacts Coastshop within 7 days of receipt of the goods.
When you return goods via an registered Australia Post or courier, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit, we will deem you have not returned the product to us.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
Except where required by law, all returned products must be:
You will pay the delivery costs of the return of goods to coastshop and re-delivery to you. We will not refund initial delivery, wrapping and other fees.
8. When I checkout, how do I calculate delivery costs Top
Delivery costs are calculated automatically based on either your delivery state or type of item.
9. What do you do with the personal details that I provide? Top
These
details are purely for our internal records and receipt purposes. We will
also send you a discount card to use for your future purchases and may send
you updated brochures or special offers from time to time. At any time you
do not wish to receive any further information from us, just call our 1800
number and we will remove your details from our list.
We do not pass customer details on to any third parties. View our Privacy
Policy .
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